ROSE MELBOURNE © All rights reserved

If you have any queries, please do not hesitate to contact us. We aim to reply within 48 hours.

Please note that our Customer Service opening times are 9am-5pm, Monday to Friday. 

For general or customer enquiries please use the contact form below or email us at info@rose-melbourne.com

"Contact the seller for a dispute/chargeback request If the consumer intends to file a dispute or chargeback with the bank or payment service provider, it is mandatory to contact the seller first. The consumer must inform the seller in writing of the problem and give him the opportunity to resolve it. This can be done by email or through the contact form on our website. If the seller does not respond within a reasonable time or if the problem is not resolved to the satisfaction of the consumer, the latter may consider filing a dispute or chargeback. By contacting the seller first, the consumer gives the opportunity to resolve the problem quickly and efficiently without the intervention of third parties."